Hotel Omm – After looking at the Hotel Omm website, which is part of the Grupo Tragaluz chain of boutique and trendy 5 star and luxury hotels and restaurants in Barcelona, we thought it would be perfect for our stay.
Walking into the hotel which is located in city center of Barcelona, we were extremely excited about what was about to come. The hotel lobby, bar and restaurant were all very trendy and upscale, just what we had hoped for.
Checking it at reception though began to dampen our experience. The receptionist was preoccupied with chatting with her co-worker as opposed focusing on us and making us feel welcome.
We were escorted up to our room only to find our keys did not work. Instead of the bellman getting us new keys he let us into our room and told us to stop by later to get new keys. Is this really 5 Star service?
Our room was streamlined, sharp and trendy however, the layout of the room was poor. The bathroom (without a sink) is in a small room in the corner and the sink and shower are behind it. What this means is you need to walk through the living area to get to a sink after using the bathroom. It is quite an odd design.
The ammenities are great, the sound system and TV not as high tech as you would expect in a place like this and the lighting system, as nice as it was, was a bit cumbersome to use. Other than that, the room was beautiful.
Room service was decent. The first night we waited almost 45 minutes for a club sandwich and a bottle of Champaign. I would not complain, except I was told it would be there in 15 minutes. The room service menu was limited and but the quality of the food was decent. Two big thumbs up for their pumpkin soup, a thumb down for their ravioli.
Hotel Omm does not have a designated concierge so when we tried to arrange things our results were mixed. Arranging for a car and driver to show us around Barcelona was completed easily enough. Trying to get recommendations for a wine or jazz bar seemed to difficult a task for reception so we ended up getting help from the bellman. Did we get recommendations? Yes, but was it as easy as it should have been? No.
The car and driver they set us up with were great. The wine and jazz bars were good too as were their other dining recommendations.
The spa, Spaciomm, was nice but due to the short time in Barcelona we didn’t get the chance to spend any time there.
The best part of Hotel Omm has to be their restaurants; Moo Restaurant, their fine dining restaurant, Moovida Restaurant, their casual dining restaurant and of course their trendy and chic bar, a perfect place to start or end an evening out.
Our highlight of our stay at Hotel Omm had to be our private dinner catered in our room from Restaurant Moo. There is nothing like 5 Star dining in the privacy of your room.
Arranging dinner from Moo Restaurant in our room was not easy to say the least. We have done this countless times at numerous hotels. Typically if it is not something that normally offer most places figure a way of doing it without much issue.
At Hotel Omm though, you would have thought we were asking for the world. However, after contacting enough people we were put in touch with Pablo Fernandez-Valdes Roig-Gironella, the hotel director and he was more than happy to make it happen for us. The sad part is that it took talking to him to make it happen. Somehow I think the staff has forgotten what being a small luxury hotel is all about.
For all the good the hotel has to offer, the lack of service and the lack of a truly warm welcome are Hotel Omm’s downfall. The hotel has much to offer, but until they raise their service standards, especially at reception, they will have trouble ranking as bombastic in my eyes.
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